VyralVYRAL SAFETY CENTER
Recover a hacked account.
If someone changed your profile, accessed private messages or you can no longer sign in, follow these steps in order.
Official recovery guide1. Protect the account now
If you can still sign in, change your password immediately and sign out of any device you do not recognize. Do not share a verification code, password, recovery link or SMTP credential with anyone—including someone claiming to be Vyral Support.
If an attacker also controls your email address, secure that mailbox first. Password-reset links sent to a compromised mailbox are not safe.
2. Secure the email address
- Change the email password from a trusted device.
- Enable two-step verification with the email provider.
- Review forwarding rules, recovery addresses and signed-in devices.
- Remove unfamiliar app passwords and connected applications.
3. Reset your Vyral password
Open Vyral, choose Forgot password?, complete the bot-protection check and request a secure link. Use the newest link only; older links may become invalid. Choose a unique password of at least 10 characters.
Open Vyral sign in4. Contact Vyral Support
If the email address or username was changed, or you still cannot sign in, email [email protected]. Include the original email, username, approximate date of account creation and what changed. Never include your password or a verification code.
Support may request additional non-secret evidence to confirm ownership. A reply from another address or a screenshot alone does not prove ownership.
5. After recovery
Review your profile, drafts, posts, messages, linked accounts and account-deletion status. Report content the attacker published, preserve suspicious emails and notify people who may have received fraudulent messages.